Recently I was having a phone call with one of my clients who lives in another state. We were discussing some of his key managers and he was concerned that they were not as productive as he thought they should be and was wondering if he should look for some new employees.
I asked him a few key questions to see if I could determine what might be going on.
- Are they hard working and He replied yes they were.
- Were they honest and he replied that they were.
- Do they come to work on time everyday and stay the entire time and he again replied that they did.
- Does he feel that they were of high integrity and he though they did possess high integrity.
- Do they have written job descriptions and there were no job descriptions.
- Does he conduct regular performance reviews with them and he did not.
- Were there any written expectations of their roles and responsibilities and there were not.
- I then asked if they had been trained to perform the functions that he expected them to perform and they had not been trained.
I believe that one of the most important things we should hire for is honesty, a good work ethic, positive attitude and integrity. Those traits are extremely difficult or impossible to train. The individual must come possessing these traits. The other aspects of the job we can train for, but often that is not the case.
Many times employers hire individuals with little to no onboarding process to help them learn the current culture, their roles and responsibilities and the expectations of their performance. They are not being trained.
Employees generally show up wanting to work and be engaged. They want to be valued and taken seriously. But often they are left to their own and soon become dissatisfied or disengaged.
Without a proper on-boarding process, clear definition of roles and responsibilities as well as expectations, employees are left to figure things out for themselves, and then we become dissatisfied with their performance when in reality the responsibility for poor performance often lays upon our own shoulders.
Many organizations fail to make the connection between proper onboarding, defining roles and responsibilities, clear expectation and regular performance meetings and high performing employees. There is a very real and direct connection.
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